General Terms and Conditions

v1.

This document contains the General Terms and Conditions governing purchases made through the https://pandagrass.hu online store operated by Régió Terv Regional Planning, Development and Innovation Limited Liability Company.

If you wish to use the services of the online store, you must accept these General Terms and Conditions by selecting the relevant checkbox on the form. Acceptance of the GTC is a condition for placing an order, but does not in itself create a contract. The contract is concluded on the basis of the Customer’s order and the Seller’s confirmation as specified in these GTC.

If the Customer does not accept the terms of these GTC, the Customer may not use the services of the Online Store, register, or submit an order.

A contract concluded through the Online Store is deemed to be a contract concluded electronically and not made in writing. The contract is not filed; its conclusion is evidenced by the order data and the Seller’s confirmation. The language of the contract is Hungarian. The Seller does not submit to the provisions of any code of conduct. If you have questions concerning the operation of the online store or the ordering and delivery process, we are available at the contact details provided.

Seller: Régió Terv Regional Planning, Development and Innovation Limited Liability Company

Registered office: 4032 Debrecen, Böszörményi út 161.

Company registration number: 09 09 010895

Tax number: 13329170-2-09

Telephone: +36 20 519 9580

E-mail: info@pandagrass.hu

I./ Introductory provisions

Matters not regulated in these GTC and the interpretation of these GTC are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Civil Code”), Act CVIII of 2001 on certain issues of electronic commerce services and information-society services, Government Decree 151/2003 (IX. 22.) on mandatory guarantees for certain durable consumer goods, and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. Mandatory provisions of applicable legislation apply to the parties without any separate stipulation.

These GTC are effective from 24 August 2026 and remain in force until withdrawn. The Seller is entitled to amend the GTC unilaterally (circumstances justifying amendment may include changes in delivery costs, changes in legislation, business interests or changes relating to the company). The Seller publishes amendments on the website on the date they enter into force and simultaneously informs Customers on the website. Even in the event of a unilateral amendment to the GTC, a consumer may exercise the right of withdrawal or termination. Amendments do not affect contracts concluded previously and have no retroactive effect. Customers are informed that, when placing a new order, they must in every case accept the then-current GTC again by ticking the relevant checkbox.

The online store available at https://pandagrass.hu operates in Hungary and is maintained here. As the website may also be visited from other countries, Customers expressly acknowledge that Hungarian law governs the relationship between the Customer and the Seller. This choice of law does not deprive consumers of the protection afforded by mandatory consumer-protection provisions of the state of their habitual residence from which the parties may not derogate by agreement.

The Seller does not submit to the provisions of any code of conduct.

In the online store available at https://pandagrass.hu, the Seller offers playground products, sports-facility equipment, rubber surfacing, street furniture and related products for sale.

A product may be ordered only if the Customer accepts these GTC and has read the Privacy Notice. By accepting the GTC, the Customer acknowledges having read the provisions of this document and accepts them as binding.

Please note that purchasing in the online store is not subject to registration. However, acknowledgement of the Privacy Notice and acceptance of these GTC are required in every case in order to ensure proper information and avoid possible later misunderstandings or disputes.

The current text of these GTC enters into force on the date of publication and remains in force until withdrawn or amended. These GTC apply exclusively to the activities of the webshop at https://pandagrass.hu/webshop/ operated by Régió Terv Regional Planning, Development and Innovation Ltd.

A minor or a person with limited legal capacity may use the services of the Online Store only with the consent of their legal representative. Obtaining such consent is the responsibility of the person with limited legal capacity. The Seller has neither a duty nor the ability to identify who is acting on the Customer side during online transactions; responsibility for this rests exclusively with the Customer.

II./ Definitions

Parties: the Seller and the Customer jointly. In this document, the term Customer is used for both Consumers and Businesses that visit the online store and/or place orders through it or purchase from the products offered.

Consumer: a person qualifying as a consumer under the Civil Code and, solely to the extent specified by the applicable legislation, a micro, small or medium-sized enterprise acting outside its trade, independent occupation or business activity. Unless these GTC provide otherwise, special provisions applicable to consumers apply only to persons regarded as consumers by the relevant legislation.

Please note that provisions applicable to consumers in connection with defective performance must also be applied to micro, small and medium-sized enterprises, as defined by the legislation on small and medium-sized enterprises and the promotion of their development, when acting outside their trade, independent occupation or business activity.

Consumer Contract: a contract in which one of the parties qualifies as a Consumer.

Guarantee:

Mandatory guarantee: a statutory obligation of the Seller to be responsible for due performance of the contract.

Voluntary guarantee: an obligation voluntarily undertaken by the Seller or manufacturer, without or in addition to a statutory obligation, under specified conditions.

Contract: a contract of sale concluded between the Seller and the Customer using the webshop and e-mail.

Distance contract: a contract for the purchase of a product or provision of a service concluded, without the simultaneous physical presence of the parties, within an organised distance-sales system using means of distance communication.

Means of distance communication: a means suitable for making a contractual declaration while the parties are not simultaneously present, e.g. an internet-enabled device, form, catalogue or telephone.

Product: a marketable movable item in the stock of our webshop, intended for sale, capable of being possessed and constituting the subject matter of the Contract.

Business: a person acting in the course of their economic activity or profession.

Webshop: our online store through which the contract is concluded.

Retention of title: the Seller retains ownership until the full purchase price has been paid.

Applicable legislation:

Act CLV of 1997 on Consumer Protection

Act LXXVI of 1999 on Copyright

Act CVIII of 2001 on certain issues of electronic commerce services and information-society services

Government Decree 151/2003 (IX.22.) on mandatory guarantees for durable consumer goods

Act CXII of 2011 on informational self-determination and freedom of information

Act V of 2013 on the Civil Code

Decree 19/2014 (IV.29.) of the Minister for National Economy on procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses

Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses

Regulation (EU) 2016/679 of the European Parliament and of the Council (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

Regulation (EU) 2018/302 of the European Parliament and of the Council (28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

III./ Scope of the GTC

The personal scope of these GTC extends to:

- the Seller;

- Customers ordering products through the webshop and thereby concluding a contract with the Seller;

- visitors to the webshop.

If any provision of the GTC is or becomes invalid or unenforceable, this does not affect the validity of the remaining provisions.

If the GTC are amended, the Seller publishes the current version bearing a version number on its website, together with a notice stating the fact of the amendment, a summary of the changes and the date on which the amendment enters into force. The Seller publishes this information on the Website at least 8 (eight) calendar days before the effective date.

The contract is concluded when the Seller sends an automatically generated confirmation of the order submitted by the Customer. Reading and accepting these GTC is a condition for placing an order. Acceptance of the GTC alone does not create a contract of sale.

Prices: prices displayed in the webshop are stated in Hungarian forints. For products that may be purchased by consumers, the displayed sale price is the gross price including value added tax. If the Seller also displays the net price, the net and gross prices are displayed clearly and distinguishably from one another.

Unless otherwise stated, the purchase price of the product does not include delivery, on-site survey, installation, assembly or commissioning fees. Before the order is submitted, or in the case of an individual quotation in the quotation itself, the Seller informs the Customer of the total amount payable and all its components.

For artificial grass products, the displayed selling price is based on the net price per square metre plus VAT; for complete transparency, the gross price including VAT is also displayed. Where a product is available only by quotation, the price may be provided in the individual quotation rather than as an immediately orderable webshop price.

IV./ Ordering process and conclusion of the contract

Products displayed in the online store may be ordered online. Purchasing through the webshop requires accurate provision of the Customer’s and order details, acceptance of these GTC and acknowledgement of the Privacy Notice.

Both gross prices (including 27% VAT) and net prices are displayed where the product can be ordered immediately. The displayed prices do not include delivery- or payment-related fees. No minimum order value applies and the Seller does not charge packaging costs. If only a quotation may be requested for a particular product, no price is displayed in the webshop; the Seller states the price exclusively in the individual quotation.

For each product, the Seller displays in detail the product name and technical parameters and provides a photograph where possible.

Where a promotional price is introduced, the Seller provides Customers with full information on the website about the promotion and its exact duration. When determining promotional prices, the Service Provider acts lawfully and in accordance with Joint Decree 4/2009 (I. 30.) NFGM-SZMM on the detailed rules for displaying the sale and unit prices of products and the fees for services.

For promotional products, the promotion is in all cases valid while stocks last. If the Seller is unable to deliver a product ordered at a promotional price due to lack of stock, the Customer is informed at the e-mail address provided when ordering.

If, despite all due care by the Seller, an incorrect price is displayed in the Webshop, including a price of HUF 0 or HUF 1 or an excessively low price due to a system error, the Seller is not obliged to confirm the order at the incorrect price. The Seller may reject the offer and may offer confirmation at the correct price, which the Customer is entitled not to accept. An incorrect price means a price at which the business (Seller) has no contractual intention to conclude the contract.

Under Act V of 2013 on the Civil Code, a contract is created by the mutual and concordant expression of the parties’ intentions. If the parties cannot agree on the contractual terms, i.e. there is no mutual and concordant declaration expressing the parties’ intentions, no valid contract giving rise to rights and obligations is created.

Incorrect prices include in particular, but are not limited to:

- an obviously erroneous or unrealistic price that differs significantly from the commonly known and generally accepted price of the relevant product;

- a price of HUF 0 or HUF 1 appearing as a result of a system error;

- another price showing a conspicuous disproportion in value;

- a promotional price that does not correspond to the stated percentage discount compared with the original price. For example, if the original price of a product is HUF 10,000 and a 50% discount applies, the correct promotional price would be HUF 5,000. A displayed price of HUF 1,000 or HUF 2,000 instead would constitute an incorrect price.

When ordering in the webshop, the Customer places the selected product in the virtual cart. The cart is then displayed, where the Customer can select the quantity to be purchased and remove products from the cart.

Where only a quotation may be requested for a product, the Customer may request a quotation for the products placed in the cart by completing and submitting the quotation-request form available on the Website and providing their name, e-mail address and telephone number. Submitting a quotation request does not constitute an order or an offer by the Customer to conclude a contract and does not in itself create a contract. The Seller sends the quotation to one of the contact details provided by the Customer.

In the case of an individual quotation request, official communication between the parties continues by e-mail.

When placing an order, the Customer selects one of the following methods of receiving the product:

personal collection at the Seller’s premises;

home delivery, in which case the delivery fee is also displayed in the webshop.

To place an order, the Customer must provide billing data (name, e-mail address, home address) and a delivery address. The Customer selects one of the following payment methods:

Payment methods:

Bank transfer: the User must transfer the price of the ordered products within 3 days to the bank account specified in the confirmation e-mail. Once the amount has been credited to the Seller’s bank account, the Customer is entitled to receive the product(s) using the selected method. The deadline for performance of the order begins when the transfer is credited to the Seller’s bank account.

Online bank card: the User may pay the total amount of the order online by bank card. Online bank-card and other payment methods are provided through the Barion system. Bank-card and other payment data are not disclosed to the merchant. Barion Payment Zrt., the service provider, is an institution supervised by the Central Bank of Hungary; licence number: H-EN-I-1064/2013.

If an error or omission occurs in the webshop in relation to products or prices, we reserve the right to correct it. In such a case, after detecting or correcting the error, we immediately inform the Customer of the new data. The Customer may then confirm the order again or withdraw from the contract.

After the order is submitted, the Seller sends the Customer an automatically generated confirmation e-mail. The confirmation contains the essential details of the order and also constitutes the Seller’s declaration accepting the order. The contract is concluded when the confirmation e-mail becomes accessible to the Customer. If the confirmation is not received by the Customer within the period reasonably expected in view of the nature of the service, but no later than 48 hours after the Customer submits the order, the Customer is released from the binding effect of the offer or any contractual obligation. The order and its confirmation are deemed received by the Seller when they become accessible to it. The Seller excludes liability for failure of the confirmation to arrive in time if the Customer provided an incorrect e-mail address when placing the order or cannot receive messages because the storage space associated with the account is full.

Orders are processed during opening hours. Orders may also be placed outside the stated processing times; where an order is submitted after working hours, it is processed on the following day.

Order processing and contact generally take place by e-mail and through the automated processing workflow. The Customer must ensure that the e-mail address provided is correct and that e-mails sent to it can be received. If the Customer uses spam filters, the Customer must ensure that all e-mails from the Seller and third parties necessary for fulfilment of the order can be received.

By placing the order, the Customer acknowledges that a payment obligation arises. Under the contract of sale, the Seller is obliged to transfer ownership of the item, while the Customer is obliged to pay the purchase price and take delivery of the item.

The expected fulfilment time for products in stock is 2–4 working days. The specific or expected fulfilment time applicable to individual products is stated on the product page, during the ordering process or in the Seller’s confirmation. Unless otherwise agreed, the Seller makes the product available to the consumer no later than thirty days after conclusion of the contract.

V./ Performance of orders

For purchases made in our webshop, an electronic invoice issued to a name and address is provided in every case and sent to the e-mail address supplied by the Customer.

In cases prescribed by law, the Seller provides the consumer with a guarantee certificate. The guarantee certificate may be provided on paper or electronically.

For consumer goods with a sale price not exceeding HUF 100,000, the Seller is not required to issue a separate guarantee certificate; in such cases a guarantee claim may also be enforced by presenting the invoice or receipt proving payment of the consideration.

An electronic invoice may qualify as a guarantee certificate only if it contains all information prescribed by law for a guarantee certificate. Incorrect issue of a guarantee certificate or failure to provide it does not affect the validity of the guarantee.

Please note that by accepting the General Terms and Conditions you expressly consent to the Seller issuing the invoice electronically. An electronic invoice is equivalent to a paper invoice and is considered equally authentic.

Where the Seller qualifies as a business and the Customer as a consumer, the Seller must, unless otherwise agreed by the parties, make the Product available to the Customer without delay after conclusion of the contract and no later than thirty days thereafter. If a different deadline for performance is stated on the Product page, during the ordering process or in an individual agreement between the parties, that deadline applies.

If the Seller is in delay, the Customer is entitled to set an additional deadline for performance. If the Seller fails to perform within that additional period, the Customer may withdraw from the contract.

The Customer may withdraw from the contract without setting an additional deadline if

a) the Seller has refused to perform the contract; or

b) according to the parties’ agreement or the recognisable purpose of the service, performance had to take place at the specified time – and not at another time.

If the Seller is in delay, the Customer may demand performance or, if as a result of the delay the Customer’s interest in performance of the contract has ceased, may withdraw from the contract.

The Customer need not prove that their interest in performance has ceased where

a) according to the parties’ agreement or the recognisable purpose of the service, the contract had to be performed at the specified time – and not at another time; or

b) the entitled party set an appropriate additional deadline for subsequent performance and that deadline expired without result.

If the Seller fails to perform an obligation undertaken in the contract because the product specified in the contract is unavailable, the Seller must inform the Customer without delay and immediately refund any amount paid by the Customer; the Seller must also ensure that the Customer may exercise other statutory rights available in the event of defective performance.

The Seller draws Customers’ attention to the fact that failure to take delivery of products duly supplied in accordance with the contract, regardless of payment method, constitutes a breach of contract. Under Section 6:142 of the Civil Code, a party that causes damage to the other party by breaching the contract must compensate that damage. A party is exempt from liability if it proves that the breach was caused by circumstances outside its control that could not have been foreseen at the time of contracting and that it could not reasonably have been expected to avoid the circumstance or prevent the damage. Damage to the subject matter of the service must be compensated. In the event of an intentional breach of contract, the Seller’s entire loss must be compensated.

This means that, unless the consumer indicates an intention to withdraw, the Seller will also enforce against the Customer losses incurred due to procurement and storage of the products and the delivery costs in both directions.

The Seller draws Customers’ attention to the fact that legal counsel will be used to enforce claims arising in this way, and therefore other legal costs resulting from the breach, including costs of payment-order proceedings, may also be payable by the Customer.

If the Customer fails to meet a payment obligation by the deadline indicated on the invoice, the Seller is entitled to suspend performance, cancel the order or, if the product has already been dispatched, have it returned at the Customer’s expense.

For the period of delay, default interest equal to the base rate of the Central Bank of Hungary may be charged, and costs actually incurred in connection with the delay may also be recovered.

Upon receipt of the goods, the Customer must inspect their packaging, quantity and any obvious external damage. Reporting quantitative discrepancies or damage detectable upon receipt facilitates prompt handling; however, failure to inspect does not affect the consumer’s right to enforce statutory legal-warranty claims under the Civil Code, including claims relating to a quantity shortfall, within the applicable statutory limitation period.

VI./ Right of withdrawal

Under Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the User may withdraw from the contract without giving reasons within 14 days of receiving the ordered product and may return the ordered product.

Please note that legal persons may not exercise the right of withdrawal without giving reasons because they do not qualify as consumers.

The Consumer may exercise the right of withdrawal by means of an unequivocal statement to that effect, using the model statement set out in Annex 2 to Government Decree 45/2014. (II.26.), or by using a withdrawal function.

In the case of a contract for the sale of a product, i.e. a product ordered by the Customer from this online store, this right may be exercised within fourteen days from the day on which the following is received by the consumer or by a third party other than the carrier and designated by the consumer:

the product;

where several products are sold and supplied at different times, the product supplied last;

where a product consists of several lots or pieces, the lot or piece supplied last;

the product, item or piece, as applicable.

The Customer may also exercise the right of withdrawal during the period between conclusion of the contract and receipt of the product.

If the Seller fails to provide this information, the 14-day withdrawal period is extended by twelve months. If the Seller provides the information within 12 months after expiry of the 14-day period calculated from receipt of the product or conclusion of the contract, the withdrawal period expires 14 days after the information is communicated.

The right of withdrawal is deemed exercised within the deadline if the Customer sends the statement within 14 days of receiving the product or before that date. The Customer bears the burden of proving that the statement exercising the right of withdrawal was sent within the deadline.

The Customer bears the cost of returning the product, as the Seller has not undertaken to bear that cost. When exercising the right of withdrawal, the Consumer bears no cost other than the direct cost of returning the product.

If, by its nature, size or weight, the product cannot be returned as a postal parcel, the consumer bears the direct cost of returning it. The expected cost of return transport, or the maximum estimated amount thereof, is: 1090 HUF.

The Seller is not obliged to refund the full price of the product and costs if the consumer returns the product damaged, incomplete or used. The Consumer is liable for any reduction in value resulting from use exceeding what is necessary to establish the nature, characteristics and functioning of the goods. The Seller is entitled to set off the proven amount of depreciation against the amount to be refunded.

If the Seller rejects a guarantee claim on the ground that the cause of the defect arose after performance, the Seller must prove the circumstances supporting that assertion. Where justified, the Seller may obtain an expert examination.

Where the Seller also enables the Customer to exercise the right of withdrawal through its website, it must acknowledge receipt of the Customer’s withdrawal statement without delay on a durable electronic medium.

If the Customer lawfully withdraws from a contract concluded through the pandaplay.hu online interface, the Seller refunds without delay, and no later than fourteen days after becoming aware of the withdrawal, the full amount paid by the Customer as consideration together with the basic delivery charge.

In the event of lawful withdrawal or termination, the Seller refunds the amount due to the Customer using the same payment method as the one used by the Customer. With the Customer’s express consent, the Seller may use another payment method for the refund, but no additional fee may be charged to the Customer as a result.

The Seller may withhold the full purchase price until the Customer has returned the goods or has provided unequivocal proof that they have sent them back, whichever occurs first. The Seller does not have this right of retention if it has undertaken to transport the goods back itself.

The Seller is not liable for delays caused by an incorrect and/or inaccurate bank-account number or postal address provided by the Customer.

If the Customer validly withdraws from the contract, the Customer must return the product or hand it over to the Seller or to a person authorised by the Seller to receive it without delay and no later than fourteen days after communicating the withdrawal. The deadline is met if the Customer sends the product before it expires. The Customer bears the costs of returning the product.

The Customer is liable only for any reduction in value resulting from use exceeding what is necessary to establish the nature, characteristics and functioning of the goods. If the Consumer has used the product beyond what is necessary for testing and the product’s value has therefore decreased, the Seller may deduct the depreciation from the purchase price to be refunded.

The Customer is not liable for depreciation if the Seller failed to comply with its information obligation concerning the right of withdrawal, including its deadline and conditions.

Where several products are sold and delivered at different times, the Customer may exercise the right of withdrawal within 14 days of receiving the last product delivered; where a product consists of several lots or pieces, the period runs from receipt of the lot or piece delivered last.

The Customer may not exercise the right of withdrawal:

in the case of a service contract after the service has been fully performed, if performance began with the consumer’s express prior consent and the consumer acknowledged that, once the service had been fully performed, the right of termination would be lost;

in respect of a product or service whose price or fee depends on fluctuations in the financial market that cannot be controlled by the business and may occur during the withdrawal period;

in the case of a non-prefabricated product made on the basis of the consumer’s instructions or express request, or a product clearly personalised for the consumer;

in respect of a perishable product or a product with a short shelf life;

in respect of a sealed product which, for health-protection or hygiene reasons, is not suitable for return once unsealed after delivery;

in respect of a product which, after delivery, becomes inseparably mixed with another product due to its nature;

in respect of an alcoholic beverage whose actual value depends on market fluctuations beyond the business’s control, where the parties agreed on its price when concluding the sales contract but performance is to take place only after the thirtieth day following conclusion;

in the case of a service contract under which the business visits the consumer at the consumer’s express request in order to carry out urgent repair or maintenance work;

in respect of sealed audio or video recordings or sealed computer software where the seal has been broken by the consumer after delivery;

in respect of newspapers, periodicals and magazines, with the exception of subscription contracts;

in the case of contracts concluded at a public auction;

in the case of contracts for accommodation other than for residential purposes, carriage of goods, car rental, catering or services related to leisure activities where the contract provides for a specific date or period of performance;

in respect of digital content supplied on a non-tangible medium if performance began with the consumer’s express prior consent and the consumer simultaneously acknowledged that the right under Section 20 would be lost once performance began.

18) Procedure for exercising the right of withdrawal:

If a Customer qualifying as a Consumer wishes to exercise the right of withdrawal, the intention to withdraw must be communicated using the Seller’s contact details.

The Customer exercises the right of withdrawal within the deadline if the withdrawal statement is sent/made before the end of the 14th day following receipt of the product. In the case of written withdrawal, it is sufficient to send the withdrawal statement within 14 days. For notification by post, the date of posting is taken into account; for notification by e-mail or fax, the time when the e-mail or fax is sent is relevant.

In the event of withdrawal, the Consumer must return the ordered product to the Seller’s address without delay and no later than 14 days after communicating the withdrawal statement. The deadline is met if the product is dispatched before the 14-day period expires; it need not arrive within 14 days. The Customer bears the costs incurred in returning the goods as a result of exercising the right of withdrawal.

The Seller is not required to reimburse additional costs resulting from the Customer choosing a method of delivery other than the least expensive standard method offered by the Seller.

VII./ Legal warranty and guarantee

The conditions of legal warranty and guarantee are governed by the Civil Code, Government Decree 45/2014 (II.26.), Decree 19/2014 (IV.29.) NGM and Government Decree 151/2003 (IX.22.).

Legal-warranty or guarantee claims relating to purchased products may be reported by letter using the following contact details:

Postal address: 4032 Debrecen, Böszörményi út 161.

Telephone: +36 20 519 9580

E-mail: info@pandagrass.hu

“1. Legal warranty

In what circumstances may you exercise your legal-warranty rights?

In the event of defective performance by the Seller, you may enforce a legal-warranty claim against the Seller in accordance with the Civil Code.

What rights do you have under a legal-warranty claim?

At your choice, you may exercise the following legal-warranty claims:

You may request repair or replacement, unless the chosen remedy is impossible or would result in disproportionate additional cost to the business compared with another remedy. If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration or, as a final remedy, withdraw from the contract. You may switch from one chosen legal-warranty right to another, but you bear the cost of switching unless it was justified or caused by the business.

You are also entitled, depending on the seriousness of the breach, to request a proportionate reduction of the consideration or terminate the sales contract if

a) the business failed to repair or replace the goods, or did so but failed in whole or in part to carry out removal and reinstallation, or refused to bring the goods into conformity with the contract;

b) a repeated lack of conformity arose despite the business having attempted to bring the goods into conformity;

c) the lack of conformity is so serious as to justify an immediate price reduction or immediate termination of the sales contract; or

d) the business has not undertaken to bring the goods into conformity, or it is clear from the circumstances that it will not do so within a reasonable period or without significant inconvenience to the Consumer.

If you wish to terminate the sales contract on the ground of defective performance, the business bears the burden of proving that the defect is minor.

You are entitled, in proportion to the seriousness of the breach, to withhold part or all of the outstanding purchase price until the business has fulfilled its obligations relating to conformity and defective performance.

The reasonable period available for repair or replacement of the goods is calculated from the time when you notified the business of the defect.

The consumer must make the goods available to the business for repair or replacement.

The business must arrange, at its own expense, for the return of replaced goods. Where repair or replacement requires removal of goods that were installed, in accordance with their nature and purpose, before the lack of conformity became apparent, the obligation to repair or replace includes removal of the non-conforming goods and installation of the replacement or repaired goods, or bearing the costs of removal and installation.

A reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods to which you would have been entitled in the case of performance in conformity with the contract and the value of the goods actually received by you.

You may exercise your legal-warranty right to terminate the sales contract by a legal statement addressed to the business expressing your decision to terminate.

If defective performance affects only certain goods supplied under the sales contract and the conditions for exercising the right to terminate are met in respect of those goods, you may terminate the sales contract only in respect of the defective goods, but you may also terminate it in respect of other goods purchased together with them if you cannot reasonably be expected to keep only the goods that conform to the contract.

If you terminate the sales contract in full or in respect of some of the goods supplied under it,

a) you must return the relevant goods to the business at the business’s expense; and

b) the business must immediately refund the purchase price paid for the relevant goods once it has received the goods or proof of their return.

Within what period may you enforce a legal-warranty claim?

You must notify the defect without delay after discovering it and no later than two months after discovery. Please note, however, that after the two-year limitation period from performance of the contract you may no longer enforce your legal-warranty rights. For used goods this period is one year.

Where, in the case of goods containing digital elements, the sales contract provides for continuous supply of digital content or a digital service for a specified period, the business is liable for a lack of conformity relating to the digital content or digital service if the defect

a) occurs or becomes apparent within two years of delivery of the goods where continuous supply is for a period not exceeding two years; or

b) occurs or becomes apparent during the entire period of continuous supply where continuous supply is for more than two years.

occurs or becomes apparent as described above.

Against whom may you enforce your legal-warranty claim?

You may enforce your legal-warranty claim against the Seller.

What other conditions apply to enforcement of your legal-warranty rights?

Within one year from performance, there is no condition for enforcing your legal-warranty claim other than notifying the defect, provided you prove that the product or service was supplied by the business operating the webshop. After one year from performance, however, you must prove that the defect you identified already existed at the time of performance.

Please note that the Seller does not sell used products in its online store.

“2. Product warranty

In what circumstances may you exercise your product-warranty rights?

In the event of a defect in movable goods (a product), you may, at your choice, exercise the right specified in point 1 or a product-warranty claim.

What rights do you have under a product-warranty claim?

Under a product-warranty claim, you may request only repair or replacement of the defective product.

When is a product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or does not possess the characteristics stated in the manufacturer’s description.

Within what period may you enforce a product-warranty claim?

The Customer may enforce a product-warranty claim within two years from the date on which the manufacturer placed the product on the market. After this period, the right is lost.

Against whom and subject to what additional condition may you enforce a product-warranty claim?

You may enforce a product-warranty claim only against the manufacturer or distributor of the movable item. When enforcing such a claim, you must prove the defect in the product.

When is the manufacturer (distributor) exempt from its product-warranty obligation?

The manufacturer (distributor) is exempt from its product-warranty obligation only if it can prove that:

it did not manufacture or place the product on the market in the course of its business activity; or

the defect could not have been detected according to the state of scientific and technical knowledge at the time the product was placed on the market; or

the defect results from application of legislation or a mandatory official requirement.

It is sufficient for the manufacturer (distributor) to prove one of these grounds for exemption.

Please note that for the same defect you may not enforce a legal-warranty claim and a product-warranty claim simultaneously and in parallel. However, after successful enforcement of a product-warranty claim, you may enforce a legal-warranty claim against the manufacturer in respect of the replaced product or repaired part.”

“3. Guarantee

In what circumstances may you exercise your guarantee rights?

In the event of defective performance, the Seller is obliged to provide a guarantee under Government Decree 151/2003 (IX. 22.) on mandatory guarantees for certain durable consumer goods. The guarantee certificate is sent to the Customer together with the invoice and the product. The Seller is not required to issue a guarantee certificate if the sale price of the consumer good does not exceed HUF 100,000.

The duration of the guarantee is prescribed by Government Decree 151/2003 (IX. 22.) and is tiered as follows:

a) two years where the sale price is at least HUF 10,000 but does not exceed HUF 250,000;

b) three years where the sale price exceeds HUF 250,000.

Failure to observe these periods results in loss of rights.

The guarantee period begins on the day the consumer good is handed over to the Consumer or, if commissioning is carried out by the Service Provider or its agent, on the date of commissioning.

If the Consumer has the consumer good commissioned more than six months after handover, the guarantee period begins on the day the consumer good was handed over.

The categories of durable consumer goods subject to mandatory guarantee are determined by Minister of Justice Decree 10/2024 (VI.28.). Under that legislation, indoor and outdoor children’s play equipment, in particular swings and slides are durable consumer goods subject to the tiered mandatory guarantee when sold to a consumer. For Customers who do not qualify as consumers, we provide a one-year guarantee under the applicable provisions of the Civil Code and these GTC.

What rights do you have under the guarantee and within what period?

Under a guarantee claim, the entitled person may, at their choice:

request repair or replacement, unless performance of the chosen guarantee right is impossible or would result in disproportionate additional costs for the obliged party compared with another guarantee remedy, taking into account the value of the service in defect-free condition, the seriousness of the breach and the inconvenience caused to the entitled person by performance of the guarantee right; or

request a proportionate reduction of the consideration or withdraw from the contract if the obliged party has not undertaken repair or replacement, cannot fulfil that obligation as required, or if the entitled person’s interest in repair or replacement has ceased.

If, because of a defect in the consumer good, the consumer asserts a replacement claim within three working days of purchase or commissioning, the business may not invoke disproportionate additional cost under Section 6:159(2)(a) of the Civil Code and must replace the consumer good within eight days, provided the defect prevents intended use. If replacement is impossible, the business must immediately refund the purchase price shown on the guarantee certificate or, failing that, on the document presented by the consumer proving payment for the consumer good – an invoice or receipt issued under VAT legislation.

Withdrawal is not available for an insignificant defect.

If, when a consumer submits a legal-warranty or guarantee claim, the business cannot state whether the claim can be fulfilled, it must notify the consumer of its position within 8 days in a verifiable manner; if the claim is rejected, the notice must also state the reason for rejection and the possibility of applying to a conciliation body. If the business uses a repair service to fulfil the consumer’s legal-warranty or guarantee claim, it must notify the consumer without delay after receiving the repair service’s notice under paragraph (5a) concerning whether the claim can be fulfilled.

Within 8 days after becoming aware of a consumer’s legal-warranty or guarantee claim, the repair service must notify the business in a verifiable manner:

a) if, during repair of movable goods, it is established that the goods cannot be repaired;

b) if repair is expected to take more than fifteen days, of the expected duration of repair;

c) if repair cannot be completed within thirty days.

Under Section 5 of Decree 19/2014 (IV. 29.) NGM on the procedural rules for handling warranty and guarantee claims concerning goods sold under contracts between consumers and businesses, the Seller must endeavour to complete repair or replacement within no more than 15 days. If repair or replacement takes longer than 15 days, the Seller must inform the Consumer of the expected duration. With the Consumer’s prior consent, this information is provided electronically or by another means suitable for proving receipt by the consumer.

If a product is sent to the Seller for repair or replacement, its packaging may be opened in order to complete the guarantee certificate.

If it is established that the product cannot be repaired

If, during the first repair of the consumer good within the guarantee period, the Seller establishes that the consumer good cannot be repaired, then unless the Customer instructs otherwise, the Seller must replace the consumer good within 8 days. If replacement is impossible, the Seller must refund the purchase price to the Customer within 8 days.

If the product breaks down for the fourth time

If, during the guarantee period, the consumer good becomes defective again after being repaired three times, and the Customer does not request a proportionate reduction of the purchase price and does not wish to repair the consumer good or have it repaired by another party at the business’s expense, the Seller must replace the consumer good within 8 days. If replacement is impossible, the Seller must refund the purchase price to the Customer within 8 days.

If repair is not completed within 30 days

If the consumer good is not repaired by the 30th day after the repair request was communicated to the Seller, then, unless the Customer instructs otherwise, the Seller must replace the consumer good within 8 days after the unsuccessful expiry of the thirty-day period. If replacement is impossible, the Seller must refund the purchase price within 8 days after the unsuccessful expiry of the thirty-day repair period.

Duration of the guarantee: the guarantee period begins with actual performance; in the case of the so-called mandatory guarantee, its duration is prescribed by the relevant legislation. Based on the sale price paid by the consumer, the mandatory guarantee period is two years for a sale price of at least HUF 10,000 but not exceeding HUF 250,000, and three years for a sale price exceeding HUF 250,000. The starting date is the handover of the product to the Customer or, where the device must be commissioned and commissioning is performed by the distributor or its agent, the date of commissioning. It is therefore important to emphasise that the guarantee period does not necessarily begin on the date of purchase.

When is the business exempt from its guarantee obligation?

The Seller is exempt from its guarantee obligation only if it proves that the cause of the defect arose after performance.

Please note that for the same defect you may not enforce a legal-warranty and guarantee claim, or a product-warranty and guarantee claim, simultaneously and in parallel; however, the rights arising from the guarantee are available to you independently of the rights specified in points 1 and 2.”

Rejection of a guarantee claim must in every case be based on an individual examination of the cause of the defect and the conditions of intended use of the particular product.

The Customer, whether a consumer or non-consumer, is entitled to enforce a guarantee claim.

The Seller is exempt from its guarantee obligation only if it proves that the cause of the defect arose after performance. Any rejection of a guarantee claim must be reasoned on the basis of an individual examination of the product and the reported defect. The burden of proof lies with the Seller.

A guarantee claim may be enforced during the guarantee period. If the Seller does not fulfil its obligation within an appropriate period after being called upon by the Customer, the guarantee claim may still be enforced in court within three months after expiry of the deadline set in the notice, even if the guarantee period has already expired. Failure to observe this deadline results in loss of rights. The guarantee does not affect the rights of the entitled person arising from law.

If ownership of the item is transferred, rights arising from the guarantee may be enforced by the new owner against the party that provided the guarantee.

In all other respects, the rules governing exercise of legal-warranty rights apply appropriately to enforcement of guarantee claims.

The guarantee is invalid if products are not used for their original intended purpose, or if the equipment is lost, damaged or modified.

The guarantee cannot be enforced in the following cases:

natural wear and tear resulting from normal use;

extreme temperatures: heat, flame, continuous temperatures above +40 degrees Celsius or below -30 degrees Celsius;

failure to protect the product properly, e.g. failure to clean it after use or exposure to weather conditions and direct sunlight;

use of unsuitable cleaning agents or materials, e.g. acids or solvents;

damage caused by weather conditions, e.g. rusting or colour changes;

particularly aggressive or corrosive climates, e.g. marine or industrial conditions or continuous contact with water, chemicals, ash, cement or dust.

The circumstances listed above may justify rejection of a guarantee claim only if the Seller proves that the cause of the defect arose after performance and that the relevant circumstance caused the defect in a direct causal connection with a breach of the instructions for use, installation or maintenance.

VIII./ Procedure in the event of a warranty claim

(For Customers qualifying as Consumers)

In a contract between the Customer and the Seller, the parties may not derogate from the provisions of the applicable decree to the detriment of the Customer.

The Customer is responsible for proving the conclusion of the contract, by invoice or even merely by receipt.

Costs associated with performance of legal-warranty obligations are borne by the Seller (Section 6:166 of the Civil Code).

The Seller must draw up a record of any legal-warranty or guarantee claim reported to it by the Customer.

A copy of the record must be made available to the Customer without delay in a verifiable manner.

If, when the Customer reports a legal-warranty or guarantee claim, the Seller cannot state whether the claim can be fulfilled, it must inform the Customer of its position within 8 days in a verifiable manner; if the claim is rejected, the notice must also state the reason for rejection and the possibility of applying to a conciliation body.

The Seller must retain the record for three years from the date on which it is drawn up and present it at the request of the supervisory authority.

The Seller must endeavour to complete repair or replacement within no more than fifteen days. If repair or replacement takes longer than 15 days, the Seller must inform the Customer of the expected duration. With the Customer’s prior consent, this information may be provided electronically or by another means suitable for proving receipt by the Customer.

Installation, availability and voluntary warranty

The Customer may request installation for the relevant product; this request is indicated separately during the ordering process. If the ordered quantity is not available from stock, the Seller informs the Customer and may request modification of the order or provide information on the expected procurement time. If the ordered product is unavailable, the Seller informs the Customer without delay and refunds any amount paid in advance in accordance with these Terms and Conditions.

Where an installation quotation is based on an on-site survey, the quoted amount may depend on the specific characteristics of the order and the Customer's additional requirements. The exact technical content of the sub-base is determined on the basis of the installer's professional experience and knowledge. A deviation requested by the Customer may be carried out only at the Customer's responsibility and may result in loss of warranty.

For products installed by the Seller's employees or partners, the Seller provides a voluntary warranty of 15 years. The warranty period starts on the date of installation. The Seller also provides a 15-year warranty against significant fading caused by sunlight, significant shedding and spotting. Under this warranty, replacement of the artificial grass may be provided. The warranty does not cover defects resulting from ground subsidence.

IX./ Miscellaneous provisions

The Seller is entitled to use contributors or subcontractors to perform its obligations. The Seller bears full responsibility for their unlawful conduct as if it had committed the unlawful conduct itself.

If any part of these GTC becomes invalid, unlawful or unenforceable, the validity, lawfulness and enforceability of the remaining parts are unaffected.

If the Seller does not exercise a right available under these GTC, failure to exercise that right is not deemed a waiver. A waiver of any right is valid only if made in an express written declaration.

With regard to the payment methods accepted by it, the Seller does not apply different conditions to a payment transaction for reasons connected with the Customer’s nationality, place of residence or establishment, the location of the payment account, the place of establishment of the payment-service provider or the place within the European Union where the cash-substitute payment instrument was issued.

The Seller complies with Regulation (EU) 2018/302 of the European Parliament and of the Council on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market, and amending Regulation (EC) No 2006/2004, Regulation (EU) 2017/2394 and Directive 2009/22/EC.

The Seller and the Customer attempt to settle disputes amicably.

The Parties record that the Seller’s webshop operates in Hungary and is also maintained here. As the website may be visited from other countries, Customers expressly acknowledge that Hungarian law governs the relationship between the Customer and the Seller. If the Customer is a consumer, then under Section 26(1) of the Hungarian Code of Civil Procedure, in disputes arising from this contract against the Consumer, the court of the defendant Consumer’s domestic place of residence has exclusive jurisdiction.

With regard to access to products available in the webshop, the Seller does not apply different general conditions of access for reasons connected with the Customer’s nationality, place of residence or establishment.

With regard to the payment methods accepted by it, the Seller does not apply different conditions to a payment transaction for reasons connected with the Customer’s nationality, place of residence or establishment, the location of the payment account, the place of establishment of the payment-service provider or the place within the European Union where the cash-substitute payment instrument was issued.

COMPLAINT HANDLING PROCEDURE

(FOR CUSTOMERS QUALIFYING AS CONSUMERS)

The Seller’s aim is to fulfil every order at an appropriate level of quality and to the complete satisfaction of the Customer. If the Customer nevertheless has a complaint concerning the contract or its performance, the complaint may be communicated using the telephone number, e-mail address or postal address specified above.

The Seller examines an oral complaint immediately and remedies it where necessary. If the Customer does not agree with the handling of the complaint or if immediate investigation is not possible, the Seller immediately draws up a record of the complaint and its position and provides a copy to the Customer.

The Seller responds to written complaints in writing within 30 days. A position rejecting a complaint is reasoned. The Seller retains the record of the complaint and a copy of the response for 3 years and presents them to supervisory authorities upon request.

If your complaint is rejected, you may initiate proceedings before an authority or a conciliation body as follows:

The Consumer may submit a complaint to the consumer-protection authority:

Under Sections 45/A(1)-(3) of Act CLV of 1997 on Consumer Protection and Government Decree 387/2016 (XII. 2.) designating the consumer-protection authority, the government office acts as the general consumer-protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek

https://www.kormanyhivatal.hu/hu/elerhetosegek

In the event of a complaint, the Consumer may apply to a conciliation body. Their contact details are as follows:

7) Conciliation bodies have competence to settle consumer disputes outside court proceedings. Their task is to attempt to reach an agreement between the parties in order to settle the consumer dispute; if this is unsuccessful, they decide the case in order to ensure simple, quick, effective and cost-efficient enforcement of consumer rights. At the request of the Consumer or the Service Provider, the conciliation body provides advice on the Consumer’s rights and obligations.

8) In the case of a cross-border consumer dispute connected with an online sales or online service contract, taking into account the jurisdiction rules specified in Section 20 of the Consumer Protection Act, any conciliation body operated by a county or Budapest chamber of commerce and industry may proceed.

9) The Seller is subject to a duty to cooperate in conciliation-body proceedings and participates in such proceedings. Within this framework, it must submit its response to the conciliation body and ensure the participation at the hearing of a person authorised to conclude a settlement. If the registered office or establishment of the business is not registered in the county of the chamber operating the territorially competent conciliation body, the business’s duty to cooperate extends to offering the possibility of concluding a written settlement corresponding to the Consumer’s claim.

10) If the Consumer does not apply to a conciliation body or the proceedings do not lead to a result, the Consumer may bring the dispute before a court. Proceedings must be commenced by a statement of claim specifying the following information:

- the court before which the proceedings are brought;

- the names, addresses and procedural positions of the parties and their representatives;

- the right sought to be enforced, with a statement of the underlying facts and supporting evidence;

- the information establishing the court’s competence and jurisdiction;

- a specific application requesting a decision by the court.

The document, or a copy of the document, on whose content the claimant relies as evidence must be attached to the statement of claim.

Model withdrawal statement

Addressee: Régió Terv Regional Planning, Development and Innovation Limited Liability Company

Address: 4032 Debrecen, Böszörményi út 161.

E-mail: info@pandagrass.hu

I/We hereby give notice that I/we exercise my/our right of withdrawal/termination in respect of the contract for the sale of the following product(s) or provision of the following service:

………………………………………………………………………………………………………………………………………………………………………………

Date of conclusion of contract / date of receipt: …………………………………………………………

Name of consumer(s): …………………………………………………………………………………

Address of consumer(s): …………………………………………………………………………………

Please refund the purchase price to the following bank account (complete only if you wish the purchase price to be refunded by bank transfer):

……………………………………………………………………………………………………………………………………………………………………

Signature of consumer(s): (only if this statement is made on paper)

…………………………………………………………………………………

Date